Kim Proctor is an internet marketing expert, social media authority, and customer relationship consultant. Her specialties include growing sales and referrals by developing and implementing a full customer lifecycle marketing strategy that includes the web and social networking aspects.

Kim Proctor has 14 years of experience in marketing communications. She has proven her skill in crafting powerful communications in a wide variety of industries and media including high tech vendors and their channels to market.

Kim built a website accessed by 1 million unique users with almost no traditional advertising or marketing support. She has grown a publisher’s newsletter by 19% within 2 months and grew advertising revenue for that same client by 9% within 4 months while improving customer retention by up to 40%.  She has engaged up to 20% of her client’s customer base in active customer evangelism.

Kim is active user, consultant, and in the vanguard of the newest social media and networking areas. Her blog (www.kimproctor.com) is in its 5th years. Active on Twitter (twitter.com/retaincustomers), Kim can also be found on Facebook and LinkedIn every day. She leverages social media to help increase her clients’ brand awareness, drive customers into lead generation campaigns and in support of specific client initiatives needing to be addressed in a comprehensive manner.

Her consulting practice website can be found at: www.CustomersThatClick.com.

Date last changed: 05/13/09